Capacity

One of your employees comes to speak to you concerned about one of the staff. The individual in question frequently calls in sick, their mood seems quite labile and today there is concern that they are intoxicated. What do you need to do immediately to respond to this concern, and how do you ensure the … Continue reading Capacity

Competency

The head of the intensive care unit comes to see you as head of your department, concerned that one of your staff has a high treatment complication rate. They want you to immediately restrict the staff’s privileges. How do you ensure that the criticisms are correct and what is the appropriate response to the allegations? … Continue reading Competency