One of the Patient Relations team comes to see you with a complaint that one of your staff asked a woman to remove her hiqab in a clinic so he could better communicate with her. The husband and wife demand the staff member be fired for cultural insensitivity. How do you respond to their complaint … Continue reading Patient Complaints
The head of the intensive care unit comes to see you as head of your department, concerned that one of your staff has a high treatment complication rate. They want you to immediately restrict the staff’s privileges. How do you ensure that the criticisms are correct and what is the appropriate response to the allegations? … Continue reading Competency
PRACTICAL ADVICE FOR CLINICAL LEADERS 